Privacy Policy

1. Who We Are

Syncflo is a product and service operated by EcoSip, LLC (“EcoSip,” “Syncflo,” “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://syncflo.io and any related websites, applications, portals, integrations, and services we provide (collectively, the “Services”).

If you have any questions about this Privacy Policy, you can contact us at:

EcoSip, LLC / Syncflo
30 North Gould Street
Sheridan, WY 82801, US
Email: support@syncflo.io

2. Scope

This Privacy Policy applies to personal information we collect through:

• our website;
• account registration and customer onboarding;
• payment and billing processes;
• support requests and communications;
• use of Syncflo integrations, dashboards, and connection services; and
• any other interactions you have with us related to the Services.

3. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

• Name
• Email address
• Company name
• Phone number
• Billing address
• Account login details
• Messages you send to us
• Information you submit through forms, chat, email, or support tickets
• Information you provide when requesting setup, onboarding, or technical support
• Information relating to third-party data sources and destinations you choose to connect

B. Account and Connection Information

When you use Syncflo, we may collect information necessary to provide the Services, such as:

• selected source and destination systems;
• integration settings and configuration preferences;
• API credentials, tokens, keys, or access permissions that you choose to provide or authorize;
• project and sync settings;
• technical metadata related to connected services.

C. Payment and Billing Information

If you make a purchase, subscription, or other payment through our Services, payment information is processed by third-party payment processors, including Stripe. We may receive limited billing-related information such as:

• billing name and email;
• subscription status;
• payment confirmation;
• partial payment method details; and
• transaction identifiers.

We do not intentionally store full payment card numbers on our own servers.

D. Automatically Collected Information

When you visit or use our Services, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Referral URLs
• Pages viewed
• Time spent on pages
• Date/time stamps
• Log data
• Cookie and similar technology data

E. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• keep you logged in;
• remember preferences;
• analyze website traffic and performance;
• improve security; and
• support marketing and advertising efforts.

You can usually control cookies through your browser settings.

4. How We Use Information

We may use the information we collect to:

• provide, operate, maintain, and improve the Services;
• create and manage user accounts;
• process transactions, subscriptions, and billing;
• provide customer support and onboarding;
• authenticate users and secure accounts;
• configure and maintain integrations and sync workflows;
• monitor usage, performance, and reliability;
• communicate with you about updates, service notices, invoices, security alerts, and support;
• send marketing communications where permitted by law;
• prevent fraud, abuse, and unauthorized access; and
• comply with legal obligations and enforce our agreements.

5. Legal Bases for Processing

Where applicable under relevant privacy laws, we process personal information based on one or more of the following:

• performance of a contract;
• legitimate business interests;
• compliance with legal obligations; and
• your consent, where required.

6. How We Share Information

We may share information in the following circumstances:

A. Service Providers

We may share information with vendors and service providers who help us operate the Services, such as:

• hosting providers;
• analytics providers;
• customer support tools;
• payment processors;
• email and communication platforms; and
• cloud infrastructure providers.

B. Third-Party Platforms You Choose to Connect

If you connect third-party services through Syncflo, we may process and transmit information to and from those services as necessary to provide the functionality you request.

C. Business Transfers

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.

D. Legal Compliance and Protection

We may disclose information if we believe doing so is necessary to:

• comply with law, regulation, legal process, or governmental request;
• enforce our agreements and policies;
• detect or prevent fraud, security issues, or technical problems; or
• protect the rights, property, or safety of EcoSip, Syncflo, our users, or others.

E. With Your Consent

We may share information for other purposes with your consent.

7. Payment Processing

We use third-party payment processors, including Stripe, to process payments. Payment transactions are handled by those providers under their own terms and privacy policies.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide the Services;
• maintain business and financial records;
• comply with legal obligations;
• resolve disputes; and
• enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States. By using our Services, you understand that your information may be transferred to jurisdictions that may have different data protection laws than your jurisdiction.

11. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including the right to:

• access personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent; and
• request a copy of certain data.

To exercise any applicable rights, contact us at support@syncflo.io.

Marketing Communications

You can opt out of promotional emails by using the unsubscribe link in our emails or contacting us directly. Even if you opt out of marketing messages, we may still send service-related communications.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing information to them.

13. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice as required by law.

15. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact:

EcoSip, LLC / Syncflo
30 North Gould Street
Sheridan, WY 82801, US
Email: support@syncflo.io

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