Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Syncflo website, platform, integrations, software, onboarding services, support services, and related offerings (collectively, the “Services”), which are operated by EcoSip, LLC (“EcoSip,” “Syncflo,” “we,” “our,” or “us”).

By accessing or using the Services, or by clicking to accept these Terms, you agree to be bound by them.

1. Company Information

Syncflo is a service and brand operated by EcoSip, LLC.

Contact details:
EcoSip, LLC / Syncflo
30 North Gould Street
Sheridan, WY 82801, US
Email: support@syncflo.io

2. Eligibility

You may use the Services only if:

you are at least 18 years old; and
you have the legal authority to enter into these Terms on behalf of yourself or the business you represent.

If you are using the Services on behalf of a company or other entity, you represent that you are authorized to bind that entity to these Terms.

3. Services

Syncflo provides data connection, sync, integration, configuration, onboarding, and related software and support services. Features may include connecting third-party sources and destinations, managing sync settings, onboarding assistance, and related tools.

We may update, modify, suspend, or discontinue any part of the Services at any time, with or without notice, to the extent permitted by law.

4. Account Registration

To access certain features, you may need to create an account. You agree to:

provide accurate and complete information;
keep your information up to date;
maintain the confidentiality of your login credentials; and
accept responsibility for activities occurring under your account.

You must notify us promptly at support@syncflo.io if you believe your account has been compromised.

5. Customer Responsibilities

You are responsible for:

obtaining and maintaining all rights, permissions, and authorizations required for the data, systems, and accounts you connect to Syncflo;
ensuring that your use of the Services complies with applicable laws, contracts, and third-party terms;
maintaining the accuracy and legality of any information, credentials, tokens, files, or data you provide; and
reviewing your sync settings, outputs, and connected destinations.

You represent and warrant that you have the right to provide us access to any systems, accounts, or data you connect through the Services.

6. Third-Party Services

The Services may interoperate with third-party products and platforms, including payment processors, cloud providers, data warehouses, CRMs, analytics tools, ad platforms, and APIs.

Your use of third-party services is subject to the terms and policies of those third parties. We are not responsible for third-party services, their availability, their security, or their acts or omissions.

7. Fees, Billing, and Payments

Some parts of the Services may require payment of fees, including subscription fees, setup fees, support fees, or custom service fees.

By purchasing a paid plan, you agree to pay all fees shown at checkout or otherwise agreed in writing. Payments may be processed by third-party processors, including Stripe.

You authorize us and our payment processor to charge your selected payment method for:

recurring subscription fees;
one-time purchases;
applicable taxes; and
any other charges you expressly authorize.

8. Subscription Renewals

If you purchase a recurring subscription, your subscription will automatically renew for the same billing cycle unless you cancel before the renewal date.

You authorize recurring charges to your payment method until cancellation.

9. Cancellation and Refund Policy

You may cancel your subscription at any time through your account settings or by contacting support@syncflo.io.

Unless otherwise stated in a separate written agreement or required by law:

cancellation stops future renewals only;
fees already paid are non-refundable;
we do not provide prorated refunds or credits for partial billing periods; and
setup, implementation, onboarding, and custom service fees are non-refundable once work has begun.

10. Taxes

Fees do not include taxes unless explicitly stated otherwise. You are responsible for any applicable sales, use, value-added, withholding, or similar taxes, excluding taxes based on our net income.

11. Acceptable Use

You agree not to:

use the Services for unlawful, fraudulent, deceptive, or harmful activities;
interfere with or disrupt the integrity, security, or performance of the Services;
attempt to gain unauthorized access to any system, network, account, or data;
upload or transmit malware, malicious code, or harmful content;
reverse engineer, copy, resell, or exploit the Services except as expressly permitted by law; or
use the Services in a way that violates the rights of others or any third-party terms.

12. Suspension and Termination

We may suspend or terminate your access to the Services immediately if:

you violate these Terms;
your use creates security, legal, or operational risk;
required by law or a third-party provider; or
you fail to pay amounts due.

You may stop using the Services at any time.

Sections that by their nature should survive termination will survive, including payment obligations, intellectual property provisions, disclaimers, limitations of liability, indemnification, and dispute terms.

13. Customer Data

As between you and us, you retain ownership of your data, content, and materials that you submit to or process through the Services (“Customer Data”).

You grant us a limited, non-exclusive right to access, use, host, copy, transmit, process, and display Customer Data only as reasonably necessary to:

provide and maintain the Services;
perform support and onboarding;
improve performance and security;
comply with law; and
enforce these Terms.

You are solely responsible for the legality, quality, accuracy, and rights associated with Customer Data.

14. Intellectual Property

The Services, including the website, software, branding, logos, content, designs, workflows, and related materials, are owned by EcoSip, LLC or its licensors and are protected by intellectual property laws.

Except for the limited rights expressly granted in these Terms, no rights are granted to you.

15. Feedback

If you submit ideas, suggestions, or feedback regarding the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use, modify, and incorporate that feedback without restriction or compensation.

16. Beta Features

We may offer beta, preview, pilot, or experimental features. Such features may be modified or discontinued at any time and are provided “as is” without warranties of any kind.

17. No Legal, Tax, or Compliance Advice

Syncflo provides software, integration, and related support services. We do not provide legal, tax, accounting, or regulatory advice. You are responsible for determining whether your use of the Services satisfies your legal and compliance obligations.

18. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
ANY SYNC, EXPORT, IMPORT, OR DATA MOVEMENT WILL BE COMPLETE OR ACCURATE;
THIRD-PARTY INTEGRATIONS WILL REMAIN AVAILABLE OR COMPATIBLE; OR
THE SERVICES WILL MEET YOUR REQUIREMENTS OR BUSINESS OBJECTIVES.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECOSIP, LLC, SYNCFLO, AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
ONE HUNDRED U.S. DOLLARS (US $100).

20. Indemnification

You agree to defend, indemnify, and hold harmless EcoSip, LLC, Syncflo, and their affiliates, officers, directors, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

your use of the Services;
your Customer Data;
your violation of these Terms; or
your violation of any law or third-party rights.

21. Electronic Communications

You agree that we may provide notices, disclosures, and communications to you electronically, including by email, dashboard notification, or website posting.

22. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of laws principles.

23. Dispute Resolution

Any dispute arising out of or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Sheridan County, Wyoming, and each party consents to the personal jurisdiction and venue of those courts, unless applicable law requires otherwise.

24. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date above. Your continued use of the Services after updated Terms become effective constitutes your acceptance of the updated Terms.

25. Entire Agreement

These Terms, together with our Privacy Policy and any applicable order form, statement of work, or written service agreement, constitute the entire agreement between you and us regarding the Services.

26. Contact Information

For questions about these Terms, contact:

EcoSip, LLC / Syncflo
30 North Gould Street
Sheridan, WY 82801, US
Email: support@syncflo.io

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